Shipping policy

Shipping Policy

Last updated: September 30, 2026

Shipping destinations

Faja Supply ships only within the United States to addresses supported at checkout. We do not offer international shipping. Availability for a particular ZIP code or address is determined at checkout.

Processing and delivery estimates

- Order preparation: generally 2–3 calendar days after successful payment processing.
- Transit after shipment: estimated 2–7 calendar days.
- Estimated total time: 4–10 calendar days after successful payment processing.

These estimates are not delivery guarantees. Calendar days include weekends and holidays, although carrier schedules may affect actual movement and delivery. We will notify you of material processing delays. If we cannot ship within the applicable promised period, we will provide the delay notice, consent option, or cancellation and prompt refund required by law.

Shipping charges

Available shipping methods and charges are displayed at checkout before payment. Any free-shipping offer applies only under its stated conditions.

Address accuracy and order changes

Check your shipping address before placing an order. Email info@fajasupply.com promptly if a correction is needed. We cannot guarantee changes once an order is being processed or has shipped.

If a shipment is returned because the customer supplied an incorrect address or did not collect the package, contact us to discuss the available resolution. Any proposed additional shipping charge will be disclosed before you agree to it. This does not permit us to retain funds where a refund is legally required.

Lost, damaged, or missing packages

To the extent permitted by applicable law, risk of loss passes to the customer when conforming goods are properly delivered to the carrier under a shipment contract. We do not guarantee compensation for every carrier loss or transit-damage incident. This does not exclude responsibility for our own shipping errors, improper packaging, defective or incorrect items, or obligations imposed by law.

If a package is missing or arrives damaged, contact info@fajasupply.com with your order number and a description. For damage, keep the packaging and send photos where reasonably possible. We will review available shipment information and help identify carrier inquiries or other appropriate next steps.

If tracking shows delivery but you cannot find the package, check the delivery area and ask household members or building management, then contact us for assistance. A tracking status alone does not eliminate rights you may have under applicable law.