Refund policy

Return and Refund Policy

Last updated: September 30, 2026

All sales are final

Faja Supply does not accept returns or exchanges for change of mind, incorrect size selected by the customer, fit preferences, color preferences, or dissatisfaction unrelated to a defect or incorrect item. Please review product descriptions, sizing information, ingredients, and instructions before ordering.

Exceptions apply to defective products and items that differ from what you ordered, as described below. Nothing in this policy limits non-waivable consumer rights or applicable warranty rights.

Defective or incorrect items

Contact info@fajasupply.com within 15 calendar days after delivery if you receive a defective or incorrect product. Include:

- Your order number and the email used for the order.
- A description of the issue.
- Clear photos showing the item, the defect or mismatch, and relevant labels or packaging. We may request reasonable additional evidence needed to evaluate the claim.

Evidence is required before we authorize a voluntary return, replacement, or refund. Never mail an item back without written authorization. If a return is needed, we will provide the return address and instructions privately by email.

The 15-day reporting window governs this voluntary claim process. It does not eliminate remedies or warranty claims that applicable law requires us to honor beyond that period.

Item condition

Garments must not have been worn for continued use, washed, altered, or damaged by the customer. A brief initial fitting or inspection solely to discover a defect does not by itself disqualify a valid claim. Keep original packaging and tags where reasonably possible.

For teas and gels, do not continue consuming or applying a product after identifying a defect or safety concern. Opening an item solely to discover a defect does not automatically defeat a valid claim. We do not authorize routine returns of opened or used consumable products. Do not ship leaking, unsafe, or potentially hazardous items without our instructions.

Damage caused by misuse, failure to follow instructions, washing, alterations, or ordinary wear is not covered by our voluntary return policy. Manufacturer warranties and legally required remedies remain subject to their applicable terms and law.

Replacements and refunds

For an approved defective-or-incorrect-item claim, we may provide a replacement or refund. We will confirm the proposed resolution with you by email, taking into account availability, your request, and applicable law. If you are legally entitled to choose a remedy, that right will be respected.

Refunds are issued to the original payment method unless another lawful arrangement is agreed. Any shipping charges that must be refunded by law will be included. We will confirm the refund amount and processing information when the claim is approved. Your bank or payment provider may take additional time to post the credit.

Shipping costs for approved claims

For the initial approved resolution of a defective-or-incorrect-item claim, Faja Supply covers any return shipping we require and the first replacement shipment, if a replacement is the agreed resolution.

If a further shipment is requested within the same claim, the customer may be responsible for its shipping cost. We will disclose the cost and obtain agreement before charging it. We will not charge the customer for an additional shipment needed to correct our own error or a defective replacement, or where applicable law requires us to cover the cost.

Lost or transit-damaged packages

Contact info@fajasupply.com for assistance with a lost or damaged shipment. For damage, retain the product and packaging and provide photos where reasonably possible. We will help review tracking information and the available carrier-claim process. See our Shipping Policy at https://fajasupply.com/policies/shipping-policy.